Documents for End Users
For MacUpdate, I spearheaded the design and development of an extensive knowledge base and acted as senior technical writer for all documentation and revision projects. Click the screenshot below to download a sample document.
Note: This sample document has been modified to comply with non-disclosure guidelines.
At Razorfish, I provided technical writing support on a redesign of Citi's tutorials for new users of their account management portal. Scroll to see samples.
At Razorfish, I wrote, edited, and organized Citi’s inventory of Help Content for their online account management portal for customers.