Documents for End Users

For MacUpdate, I spearheaded the design and development of an extensive knowledge base and acted as senior technical writer for all documentation and revision projects.  Click the screenshot below to download a sample document.

Note:  This sample document has been modified to comply with non-disclosure guidelines. 

 Click to download the full document. 

Click to download the full document. 


At Razorfish, I provided technical writing support on a redesign of Citi's tutorials for new users of their account management portal. Scroll to see samples.

Help Content

At Razorfish, I wrote, edited, and organized Citi’s inventory of Help Content for their online account management portal for customers.